Shipping & Return Policy – Joyas Tableware

At Joyas Tableware, we are committed to delivering your pieces safely and ensuring a smooth shopping experience from start to finish.

Shipping Policy

We offer worldwide shipping on all orders.

• Free Shipping: We offer free shipping on all orders above €250,-.
• Processing Time: Orders are typically processed within 1–3 business days.
• Delivery Time: Delivery times vary depending on your location and will be calculated at checkout.
• Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Packaging

Each piece is carefully packed to ensure it arrives in perfect condition. We take great care in protecting our tableware during transit.

Returns Policy

We want you to be fully satisfied with your purchase.

• Return Window: We accept returns within 30 days of the purchase date.
• Condition: Items must be returned unused, in their original packaging, and in the same condition as received.
• Return Process: To initiate a return, please contact us with your order details. We will provide further instructions.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged Items

We carefully pack each piece, but if your item arrives damaged, please contact us within 24 hours with a photo of the item in packaged form. This helps us assess the situation quickly and provide a suitable solution, such as a replacement or refund.

Contact

For any questions regarding shipping or returns, feel free to reach out to our customer support team. We are here to help.

Thank you for choosing Joyas Tableware.