FAQ
Are the ceramics dishwasher, oven and microwave safe?
Yes, all our stoneware ceramics are dishwasher and microwave safe.
Why do two bowls of the same design look slightly different?
That's the beauty of hand glazing! Each piece reacts differently to the glaze and firing process, creating subtle variations in color. This adds a unique character to every piece.
How long does delivery take?
Orders are typically delivered within 3-5 business days in The Netherlands. For international shipping we guarantee delivery in 10-15 business days.
What if my item arrives broken or damaged?
We carefully pack each piece, but if your item arrives damaged, please contact us within 24 hours with a photo of the item in packaged form.
Shipping info
Shipping Rates & Options
Standard Shipping: Delivered within 3-7 business days. Rates vary based on your location and order size. Shipping is free on orders over $50.
Expedited Shipping: Need your coffee sooner? Choose expedited shipping at checkout for delivery within 2-3 business days.
Next-Day Shipping: For those coffee emergencies, we offer next-day delivery to select locations. Orders must be placed by 12 PM (noon) local time for next-day delivery.
Tracking Your Order
Orders are processed and shipped within 1-2 business days after payment is received. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
Need Help?
If you have any questions or concerns about your order, our customer service team is here to help. Reach out to us here and we’ll be happy to assist you.
Why You’ll Love Joyas
- Ethically Sourced: We’re committed to supporting farmers who grow our beans with care and respect for the land.
- Small-Batch Roasted: Each batch is roasted to order, ensuring that your coffee arrives fresh and full of flavor.
- Versatile Brew: Perfect for your favorite brewing methods—whether it’s pour-over, French press, or espresso.